997bat Responsible Gaming

Gaming should be fun, not a burden. At 997bat, we support safe play for all Bangladesh players by offering control tools, clear limits, and direct support when you need it. Our responsible gaming policy helps you stay in control of your time and budget.

Control Tools You Can Use Right Now

Every 997bat account comes with built-in tools to manage your activity. You can set these limits yourself through your account dashboard or by contacting our 24/7 live chat support.

Take a Break with Self-Exclusion

If you need time away from gaming, 997bat offers two self-exclusion options. During exclusion, you cannot log in, deposit, or place bets. Any active bonuses will expire.

Cooling-Off Period

Choose 24 hours, 7 days, or 30 days. Your account will be locked for the selected period. Once it ends, your account reopens automatically. You can request cooling-off through live chat or by emailing [email protected]. Our team will confirm your request within 2 hours.

Long-Term Self-Exclusion

Lock your account for 6 months, 1 year, or permanently. This decision cannot be reversed until the exclusion period is over. To request long-term exclusion, send an email to [email protected] with your username and preferred exclusion length. We will process your request within 24 hours and send you a confirmation.

If you choose permanent exclusion, you will need to contact us after at least 6 months to discuss reopening. We may ask you to provide proof that you are ready to return to gaming safely.

When Gaming Becomes a Problem

Problem gaming develops gradually. Recognizing the signs early helps you take action before things get worse. Ask yourself these questions honestly:

• Do you spend more money on gaming than you planned?
• Have you borrowed money from family or friends to keep playing?
• Do you feel anxious or irritable when you cannot play?
• Have you lied to others about how much time or money you spend on gaming?
• Do you chase losses by depositing more after a bad session?
• Has gaming caused problems in your relationships, work, or studies?
• Do you play to escape stress, worry, or negative feelings?

If you answered yes to two or more questions, you may be at risk. Consider using our self-exclusion tools or reaching out for professional support.

How 997bat Monitors Player Activity

Our system tracks patterns that suggest risky behavior. If we notice sudden increases in deposits, extended play sessions without breaks, or repeated attempts to bypass limits, we may contact you to check in. This is not a penalty—we want to make sure you are gaming safely.

In some cases, we may temporarily restrict your account while we review your activity. If we determine that continued play could harm you, we may enforce a cooling-off period or suggest self-exclusion.

Where to Get Help

You do not have to handle problem gaming alone. These organizations provide free, confidential support for players in Bangladesh and across South Asia:

• Gamblers Anonymous Bangladesh
  Free peer support groups in Dhaka, Chittagong, and online. Visit their website to find a meeting near you or join a virtual session.
• National Helpline for Mental Health (NIMH Bangladesh)
  Call 01779-554391 for confidential counseling and referrals. Available 9 AM to 5 PM, Saturday through Thursday.
• BeGambleAware (International)
  Online resources, self-assessment tools, and live chat support in English. Open 24/7 at begambleaware.org.
• 997bat Support Team
  Email [email protected] or start a live chat anytime. We can help you set limits, request exclusion, or find local support services.

Protecting Minors

997bat strictly prohibits anyone under 18 from creating an account or placing bets. We use age verification during registration and may request National ID Card, Passport, or Driving Licence before processing your first withdrawal.

Parents and guardians can take additional steps to protect minors:

• Use device-level parental controls to block gaming sites
• Enable content filters on home internet routers
• Monitor bKash, Nagad, Rocket, and Upay transaction history for unexpected activity
• Keep passwords and payment details private

If you discover that a minor has accessed your 997bat account, contact us immediately at [email protected]. We will close the account, return deposits, and void any bets or winnings.

Tips for Safe Gaming

Most players enjoy 997bat as entertainment without problems. These habits help you stay in control:

1. Set a budget before you start. Decide how much you can afford to lose, and stop when you reach that amount. Never deposit more than you planned.
2. Treat gaming as entertainment, not income. The house edge means you will lose money over time. Do not rely on winnings to pay bills or solve financial problems.
3. Take regular breaks. Gaming for hours without stopping leads to poor decisions. Step away every 30 to 60 minutes.
4. Avoid chasing losses. If you lose, accept it and move on. Depositing more to win it back rarely works and often makes things worse.
5. Do not gamble when stressed or upset. Gaming should not be an escape from problems. If you are using it to cope with negative emotions, take a break and seek support.
6. Keep gaming separate from other parts of your life. Do not play at work, during family time, or when you have other responsibilities.

Changes to This Policy

997bat may update this responsible gaming policy as we add new tools or change our monitoring systems. We will post updates on this page and notify active players by email. Major changes will take effect 14 days after we announce them, giving you time to adjust your account settings if needed.

By continuing to use 997bat after changes take effect, you agree to the updated policy. If you do not agree with the changes, you can close your account by contacting [email protected].