997bat Help Center

Getting Started with 997bat

How do I create an account?

Visit the 997bat registration page and fill in your mobile number, password, and referral code if you have one. The process takes under two minutes. You must be 18 or older and located in Bangladesh to register.

What documents do I need to verify my account?

For your first withdrawal, you need to upload one of these documents: National ID Card (NID), Passport, or Driving Licence. Our team reviews submissions within 24 hours. Until verification is complete, you can deposit and play but cannot withdraw funds.

Can I have multiple accounts?

No. Each person is allowed one account. Creating multiple accounts violates our terms and may result in all accounts being closed and balances forfeited. If you forgot your login details, contact support to recover your account.

Deposit Questions

Which payment methods are available?

997bat accepts bKash, Nagad, Rocket, and Upay. All four methods work for both deposits and withdrawals. Deposits typically credit to your account within 4 minutes.

What is the minimum deposit?

The minimum deposit is ৳450 for all payment methods. There is no maximum deposit limit, but individual payment providers may have their own transaction caps.

Why was my deposit declined?

Common reasons include insufficient balance in your mobile wallet, incorrect payment details, or server issues with the payment provider. Check your payment app and try again. If the issue persists, contact our live chat with your transaction reference number.

Do I pay fees on deposits?

997bat does not charge deposit fees. However, your mobile wallet provider may apply their standard transaction fees. These fees are set by bKash, Nagad, Rocket, or Upay and are outside our control.

Withdrawal & KYC

How long do withdrawals take?

After your account is verified, withdrawals process in approximately 28 minutes. Your first withdrawal may take up to 2 hours as we complete additional security checks. Funds are sent directly to your registered mobile wallet.

What is the minimum withdrawal?

The minimum withdrawal is ৳1,300. The maximum daily withdrawal is ৳195,000 for Bronze members. Higher VIP tiers have increased daily limits: Silver ৳290,000, Gold ৳440,000, Platinum ৳650,000.

Why do I need to verify my account?

Verification protects your account from unauthorized access and ensures compliance with financial regulations in Bangladesh. You only need to verify once. Upload your document through your account settings or during your first withdrawal request.

What if my withdrawal is delayed?

If your withdrawal does not arrive within the stated timeframe, check your transaction history to confirm the request was submitted. Contact live chat with your withdrawal ID and we will investigate immediately.

Bonus Terms

How does the welcome bonus work?

Your first deposit receives a 195% bonus up to ৳28,000. For example, deposit ৳10,000 and receive ৳19,500 bonus, giving you ৳29,500 to play. You must wager the deposit plus bonus amount 14 times before withdrawing. The bonus expires after 7 days.

Which games count toward wagering?

Slots contribute 100% toward wagering requirements. Live casino games contribute 20%. Sports betting contributes 50%. Check each game's contribution rate in the bonus terms before playing.

Can I withdraw before completing wagering?

Yes, but you will forfeit the bonus and any winnings generated from it. Only your original deposit and winnings from that deposit remain withdrawable.

How do I track my wagering progress?

Log in and go to your account dashboard. The bonus section shows your active bonuses, remaining wagering amount, and expiry date. You can also contact support for a detailed breakdown.

Account Security

How do I reset my password?

On the 997bat login page, click "Forgot Password" and enter your registered mobile number. You will receive an SMS with a reset link. Follow the link to create a new password.

What if I lose access to my mobile number?

Contact support immediately with your account details and a copy of your ID document. Our team will verify your identity and help you update your registered number.

Can I change my registered mobile wallet?

Yes. Go to account settings and update your payment method. For security, you may need to verify your identity again before making your first withdrawal to the new wallet.

VIP Program

How do I move up VIP tiers?

VIP status is based on your monthly turnover. Bronze is the starting tier. Reach ৳50,000 turnover for Silver, ৳250,000 for Gold, and ৳1,200,000 for Platinum. Turnover resets each month, so maintain your play volume to keep your tier.

What benefits do VIP members get?

Higher tiers unlock increased daily cashback (up to 1.4%), larger withdrawal limits, birthday bonuses, and personal account managers. Gold and Platinum members also receive priority customer support and exclusive promotions.

Technical Issues

Why is the site not loading?

Clear your browser cache and cookies, then try again. If the issue continues, try a different browser or use the 997bat app. For persistent problems, contact support with your device type and error message.

Can I play on mobile?

Yes. The 997bat website works on all mobile browsers. For a better experience, download our Android app from the 997bat app page. The app is 41 MB and requires Android 6.0 or higher.

Responsible Gaming

Can I set deposit limits?

Yes. Go to account settings and set daily, weekly, or monthly deposit limits. Once set, limits remain active until you request a change. Limit increases take 24 hours to apply; decreases are immediate.

How do I self-exclude?

Contact support and request self-exclusion for your chosen period: 1 month, 3 months, 6 months, or permanent. During exclusion, you cannot log in, deposit, or play. This decision cannot be reversed early, so choose carefully.